Return & Shipping

Effective Date: 1st April, 2025
Website: www.dukaandost.com

This Return & Shipping Policy outlines the terms governing the delivery, return, and replacement of products purchased
through Dukaan Dost’s website or with assistance from our team. By placing an order, you agree to the terms outlined below.

Shipping Policy

  • Delivery Timeline


    • Ready Stock: Products that are available in ready stock are dispatched within 5–7 working days from the date of order confirmation and payment.

    • Shipping Time: Delivery time depends on the destination but typically ranges between 3–10 business days post-dispatch.

    • Dispatch Notifications: Once your order is dispatched, tracking details will be shared via SMS/Email/WhatsApp.

  • Shipping Charges


    • Shipping charges may apply based on order volume, weight, and delivery location.

    • These charges (if applicable) will be clearly shown at checkout or discussed during order placement.

    • Dukaan Dost may offer free shipping on select bulk orders or during special campaigns.

  • Logistics


    We work with trusted logistics providers such as Delhivery, Blue Dart, and other region-specific carriers to ensure timely and secure delivery.

  • Delivery Delays


    While we strive for timely deliveries, Dukaan Dost is not liable for delays caused by:

    • Natural disasters, strikes, or lockdowns
    • Customs or regulatory holds
    • Courier service disruptions
    • Other unforeseen circumstances

Return & Replacement Policy

  • We take quality seriously and follow strict QC protocols. However, if something does go wrong, we’ve got your back.

  • Eligibity for Return


    You may request a return or replacement if:

    • The wrong product was delivered
    • The product is defective, damaged, or not as described

    Returns are not accepted for:

    • Cut fabrics
    • Fabric samples

    Products damaged after delivery due to improper handling

  • Return Request Process


    • Return requests must be raised within 3 business days of receiving the order.

    • Please email support@dukaandost.com or use the helpdesk to raise a return ticket.

    • Include order details, product photos, and a description of the issue.

  • Pickup & Quality Check


    • Our logistics partner will schedule a reverse pickup.

    • The returned product must be in original condition with tags and packaging intact.

    Once the returned product passes quality inspection (QC), a refund or replacement will be processed.

  • Refund Timeline


    • Refunds (if applicable) will be processed within 7–10 business days after the QC approval.

    • Refunds will be credited to the original mode of payment or to your Dukaan Dost account balance (for future orders), as per your preference.

  • Replacement Terms


    • Replacements are subject to stock availability.

    • If the requested product is unavailable, a full refund or credit note will be offered.

  • Important Notice


    • Replacements are subject to stock availability.

    • If the requested product is unavailable, a full refund or credit note will be offered.

Get in Touch

  • Location

     📍 Dukaan Dost2nd floor, 599, Office No. 207, Kapadia Chamber, JSS Services Road, Chira Bazar, Mumbai, Maharashtra, 400002

  • Contact

    📧 Email: info@dukaandost.com
    📞 Phone: +91 7977048248